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Thank you for choosing NAI CHAN FABRIC!
We are committed to providing you with an exceptional shopping experience.
Please review our shipping terms and policy below to understand how we process and deliver your orders.
1. Free Shipping
Domestic Orders in Thailand: Enjoy free shipping on all orders within Thailand.
- International Orders: Free shipping is offered worldwide on orders over $200.
- For orders under $200, standard shipping fees will apply.
- No hidden fees, just clear and reliable shipping!
2. Order Processing Time
- Orders are typically processed and dispatched within 1-2 business days (Monday through Friday, excluding holidays).
- Once your order has been shipped, you will receive a confirmation email containing your order details and tracking information.
3. Estimated Delivery Times
- Delivery times vary based on the shipping destination:Domestic Orders: 3-7 business days
- International Orders: 7-21 business days
(Please note that these are estimated timeframes. Delays may occur due to customs, weather conditions, or other unforeseen circumstances).
4. Tracking Your Order
After your order has been dispatched, a tracking number will be provided via email.
You can use this number to track the status of your shipment on the carrier’s website.
5. Delivery Locations
We offer shipping to most locations globally.
Should there be any shipping restrictions in your area, you will be notified at checkout.
6. Address Accuracy
To ensure timely and accurate delivery, kindly double-check your shipping address during checkout.
NAI CHAN FABRIC cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.
7. Issues with Your Order
If you experience any issues with your order, such as delays, missing items, or damaged goods, please contact our customer service team at info@naichanfabric.com within 7 days of receiving your order.
8. Holidays and Peak Seasons
During peak shopping seasons and holidays, processing and shipping times may be extended. We recommend placing orders in advance to avoid delays.
9. Customs and Duties (International Orders)
For international shipments, customs fees, taxes, and duties may apply, depending on your country’s regulations.
These charges are the responsibility of the recipient and are not covered under our free shipping policy.
10. Lost or Stolen Packages
While we take every precaution to ensure the safe delivery of your order, we are not liable for packages that are lost or stolen once delivery has been confirmed. If you encounter any issues, please reach out to our customer support team for further assistance.
If you have any additional questions or concerns regarding our shipping policy, please do not hesitate to contact us at info@naichanfabric.com.
We are here to assist you!
